FAQ EZ88 — All the Answers You Need, Right Here

The minimum age to create an account and play at ez88 is 18. ez88 enforces age verification through the KYC process and reserves the right to request proof of identity at any time. Accounts found to belong to underage users will be permanently deactivated.

No. Each individual is only permitted to hold one active account at ez88. Owning more than one account — including accounts registered with different details by the same person — is a serious violation that can result in all related accounts and their entire balances being permanently blocked. The ez88 system uses automated detection to identify duplicate accounts.

KYC (Know Your Customer) is an identity verification process that requires you to upload a photo of your ID card and a selfie holding it. You can start playing right after your account is active — KYC does not need to be completed before playing. However, KYC is required before you can make a withdrawal. We strongly recommend completing it as soon as possible to avoid any delays when you want to withdraw your winnings.

Changing primary contact details such as your email address or phone number requires additional identity verification due to account security concerns. Contact the ez88 support team via live chat after logging in to your account, then follow the steps guided by the support agent. This process is typically completed within 24 business hours.

EZ88 supports a variety of popular payment methods in Indonesia:

• Local bank transfer: BCA, BNI, BRI, Mandiri, and other banks
• E-wallet: GoPay, OVO, DANA, ShopeePay
• QRIS (scan the barcode from any QRIS-supported app)

All these methods support instant deposits with no admin fees from ez88.

The minimum deposit at ez88 is Rp 10,000 for all payment methods. Maximum limits vary depending on the method you use. Bank transfers generally have higher limits than e-wallets. The specific limit for each method is displayed on the deposit page when you select a payment method.

For deposits via e-wallet and QRIS, funds are typically credited instantly — within seconds to 1 minute. For bank transfers, processing generally takes 1–10 minutes depending on bank network conditions. If your balance has not been credited within 30 minutes, contact the ez88 support team with your transfer receipt for a manual check.

ez88 does not charge any fees for deposits. However, some payment providers such as banks or e-wallets may apply their own transfer fees on their end. Be sure to check the fee policy of your chosen payment provider before making a transfer.

Log in to your account, open the Withdrawal menu, select your preferred method (bank transfer or e-wallet), enter the amount you wish to withdraw, and confirm the request. Make sure the account name at the destination matches the name registered on your ez88 account. KYC must be verified before you can submit your first withdrawal.

Withdrawals to verified accounts are processed in under 5 minutes in most cases. For large withdrawal amounts, additional verification may be required, which can take up to 1–2 hours. Withdrawals submitted outside banking hours are processed when bank operations resume for inter-bank transfers.

There are several common reasons a withdrawal may be rejected:

• KYC not yet verified
• Account name does not match the name on your ez88 account
• Bonus rollover requirements have not been met yet
• Withdrawal amount is below the minimum (Rp 50,000)
• Account is under review due to unusual activity

Contact the support team to find out the specific reason and how to resolve it.

No. For security and anti-money laundering compliance reasons, withdrawals can only be made to an account whose name matches the registered and verified name on your ez88 account. Withdrawals to third-party accounts are not permitted under any circumstances.

EZ88 offers a wide range of bonuses, including:

• Welcome Bonus +150% — for new members, valid on the first deposit
• Weekly Reload Bonus +30% — for your next deposit every week
• Loss Cashback 5–10% — credited based on net losses per period
• Referral Bonus — earn rewards every time you refer an active player
• Birthday Bonus — a special gift on your birthday
• Special Event Promos — limited-time promotions released periodically

View all active promotions on the Promotions.

Rollover is the total wagering amount you must complete before a bonus can be withdrawn. For example, if you receive a Rp 100,000 bonus with a 10x rollover, you need to place a total of Rp 1,000,000 in bets (not lose that amount — just the betting volume) before the bonus funds can be withdrawn. You can monitor your rollover progress in real time from your account page.

The +150% welcome bonus is automatically credited to your account once your first deposit is confirmed by the system. You do not need to enter a promo code or submit a manual claim. However, for certain other promotions such as special event bonuses, you may need to claim them manually via the promotions page — the details are always stated in each promotion's terms.

Yes, you can choose not to activate the welcome bonus if you do not want to be bound by rollover requirements. Before making your first deposit, disable the bonus option from your account settings page or contact the support team to confirm that your first deposit will not be counted toward bonus activation. Once the bonus has been credited, this choice cannot be reversed.

EZ88 offers more than 500 games across several main categories:

• Slots — hundreds of slots from top international providers
• Sports Betting — bet live and pre-match across a wide range of sports
• Game Lobby — Live Casino with real dealers, poker, roulette, baccarat, and more
• Bingo — interactive bingo games with multiple modes
• Betting — bet on a wide range of events and markets

Yes, the ez88 platform is fully optimized for mobile devices. All games can be played through your mobile browser (Chrome, Safari, etc.) without needing to download any additional app. For an even smoother experience, you can also download the official ez88 app, available for Android and iOS.

Yes. All slot games and casino games at ez88 use a Random Number Generator (RNG) that has been tested and certified by independent auditing bodies. This ensures that every game outcome is random and cannot be manipulated by the platform or players. The RTP (Return to Player) for each game can be viewed in the individual game information.

EZ88 uses bank-grade 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal data is stored on secure servers with restricted access, and our security team monitors platform activity around the clock. An automated fraud detection system also runs in the background to identify any suspicious activity.

First: immediately change your password from your account settings. Second, enable two-factor authentication (2FA) if it is not already active. Third, check your login history and transaction records for any activity you do not recognize. If you spot any suspicious transactions, contact the ez88 support team right away via live chat and report it as a security incident — we will temporarily freeze the account while we investigate.

Never. ez88 has never and will never ask for your password, PIN, or any sensitive account information via email, SMS, WhatsApp, or live chat. If anyone claiming to be from the ez88 team asks for such information, it is a scam attempt. Do not share anything and immediately report it to the official ez88 support team via live chat at ez88.ng.

Try the following steps in order:

• Check your internet connection — try opening another website to confirm you are online
• Refresh the page or try opening the game in a new tab
• Clear your browser cache and cookies, then try again
• Try a different browser (e.g. switch from Chrome to Firefox)
• If you are on mobile, try turning your device off and back on again

If the issue persists after all the steps above, contact the support team with the game name and device type you are using.

If your connection drops mid-spin or during a gaming session, the ez88 system automatically records the last game state. When you reconnect, the game will resume from that point, or any bet results that were already locked in before the disconnection will still be processed. If you notice an incorrect balance discrepancy, contact the support team with the time of the incident and the game name.

Yes, the official ez88 app is available for both Android and iOS devices. To download it, visit ez88.ng from your mobile browser and look for the app download link on the homepage, or contact the support team to receive a direct download link. The ez88 app is optimized for mobile performance — lighter, more responsive, and equipped with push notifications for the latest promotions.

If you cannot access ez88.ng, try the following: change your DNS to 8.8.8.8 (Google DNS) or 1.1.1.1 (Cloudflare DNS) in your device's network settings. You can also try using a VPN temporarily to check whether the issue is coming from your local network or ISP. If the problem persists for more than a few hours, monitor ez88's official social media accounts or contact the support team for the latest updates.